Back2Nature Return & Refund Policy
At Back2Nature, we strive to ensure your complete satisfaction with every purchase. If you’re not satisfied with your order, you may be eligible for a return or refund under the following terms.

1. Eligibility for Returns & Refunds
Products must be unused, in original packaging, and in resalable condition.

Returns must be requested within 14 days of delivery.

Proof of purchase (order number/receipt) is required.

Non-Returnable Items:

Perishable goods, personalized/custom-made items, and products damaged due to misuse.

2. Return Process
Contact Us: Email support@b2neg.com with your order details and reason for return.

Approval: We’ll review your request and provide return instructions if approved.

Shipping: Return the item to our designated address in Kuwait at your expense.

3. Refund Conditions
Refunds are issued to the original payment method within 7–14 business days after we receive and inspect the returned item.

Refund Expenses:

Egypt Purchases: restocking fee may apply.

International Purchases (if applicable):

4. Exchanges
Exchanges are subject to product availability. Contact us for approval.

5. Damaged or Defective Items
Contact us within 48 hours of delivery for replacements (no extra cost). Provide photos as proof.

6. Contact Us
For questions or return requests:
Email: support@b2neg.com

Note: This policy applies only to purchases made directly through Back2Nature. For dealer purchases, refer to their respective policies.

Key Highlights:
Clear refund deductions (restocking, shipping, customs).

Short return window (14 days) to minimize abuse.